PRIVACY POLICY

Last updated: 2/8/25

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or make a booking to stay in our cabins in Scotland.

WHO WE ARE

We are Diverse Forests Cabins Limited, operating as Loskin Wood Experience. For the purposes of data protection law, we are the “data controller,” meaning we decide how and why your personal data is used.

If you have any questions about this policy or your data, you can contact us via our contact us webpage.

THE INFORMATION WE COLLECT
When you use our website or make a booking, we may collect the following personal data:
• Name and contact details (email, phone number, postal address)
• Payment details (processed securely through our payment provider – we do not store your full card details)
• Booking information (dates of stay, number of guests, special requests)
• Communication records (emails, messages, or phone calls with us)
• Website usage data (such as IP address, browser type, and how you use our site – collected via cookies, if consented to)

HOW WE USE YOUR INFORMATION
We use your personal data to:
• Process and manage your booking
• Communicate with you before, during, and after your stay
• Take payment and issue invoices/receipts
• Send you important information about your booking
• Improve our services and website
• Where you consent, send you marketing emails about our cabins and offers (you can unsubscribe at any time)

We will only use your data when we have a lawful basis, such as fulfilling a contract (your booking), complying with legal obligations, or with your consent.

HOW WE SHARE YOUR INFORMATION
We only share your personal data with trusted third parties where necessary, for example:
• Payment processors (to take secure payments)
• Website hosting and booking system providers
• Legal or regulatory authorities if required by law

We do not sell your personal data to third parties.

HOW LONG WE KEEP YOUR DATA
We only keep your personal data for as long as necessary for the purposes it was collected. For example:
• Booking records are generally retained for up to 7 years for tax and legal purposes
• Marketing consent is retained until you unsubscribe
• Website cookies are kept in line with our Cookie Policy

YOUR RIGHTS
Under UK data protection law, you have rights over your personal data, including the right to:
• Access the data we hold about you
• Correct any inaccurate information
• Request deletion of your data (where legally possible)
• Object to certain types of processing, including marketing
• Withdraw consent (where consent was given)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us via our contact page.

SECURITY
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

COOKIES
Our website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve performance, and provide information to the site owner.

We may use the following types of cookies:
• Strictly necessary cookies – essential for the site to work, for example enabling you to make a booking
• Performance and analytics cookies – help us understand how visitors use our site so we can improve it (for example, through Google Analytics)
• Functionality cookies – remember your preferences, such as language or region
• Marketing cookies – with your consent, used to show you relevant advertising or measure the effectiveness of campaigns

Some cookies may be placed by trusted third parties, such as:
• Booking system providers
• Payment processors
• Analytics or advertising platforms

HOW TO MANAGE COOKIES
When you first visit our website, you will be asked whether you accept or reject non‑essential cookies. You can also manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect site functionality, including the ability to make bookings.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated date.

PRIVACY POLICY

Last updated: 2/8/25

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or make a booking to stay in our cabins in Scotland.

WHO WE ARE
We are Diverse Forests Cabins Limited, operating as Loskin Wood Experience. For the purposes of data protection law, we are the “data controller,” meaning we decide how and why your personal data is used.

If you have any questions about this policy or your data, you can contact us via our contact us webpage.

THE INFORMATION WE COLLECT
When you use our website or make a booking, we may collect the following personal data:
• Name and contact details (email, phone number, postal address)
• Payment details (processed securely through our payment provider – we do not store your full card details)
• Booking information (dates of stay, number of guests, special requests)
• Communication records (emails, messages, or phone calls with us)
• Website usage data (such as IP address, browser type, and how you use our site – collected via cookies, if consented to)

HOW WE USE YOUR INFORMATION
We use your personal data to:
• Process and manage your booking
• Communicate with you before, during, and after your stay
• Take payment and issue invoices/receipts
• Send you important information about your booking
• Improve our services and website
• Where you consent, send you marketing emails about our cabins and offers (you can unsubscribe at any time)

We will only use your data when we have a lawful basis, such as fulfilling a contract (your booking), complying with legal obligations, or with your consent.

HOW WE SHARE YOUR INFORMATION
We only share your personal data with trusted third parties where necessary, for example:
• Payment processors (to take secure payments)
• Website hosting and booking system providers
• Legal or regulatory authorities if required by law

We do not sell your personal data to third parties.

HOW LONG WE KEEP YOUR DATA
We only keep your personal data for as long as necessary for the purposes it was collected. For example:
• Booking records are generally retained for up to 7 years for tax and legal purposes
• Marketing consent is retained until you unsubscribe
• Website cookies are kept in line with our Cookie Policy

YOUR RIGHTS
Under UK data protection law, you have rights over your personal data, including the right to:
• Access the data we hold about you
• Correct any inaccurate information
• Request deletion of your data (where legally possible)
• Object to certain types of processing, including marketing
• Withdraw consent (where consent was given)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us via our contact page.

SECURITY
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

COOKIES
Our website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve performance, and provide information to the site owner.

We may use the following types of cookies:
• Strictly necessary cookies – essential for the site to work, for example enabling you to make a booking
• Performance and analytics cookies – help us understand how visitors use our site so we can improve it (for example, through Google Analytics)
• Functionality cookies – remember your preferences, such as language or region
• Marketing cookies – with your consent, used to show you relevant advertising or measure the effectiveness of campaigns

Some cookies may be placed by trusted third parties, such as:
• Booking system providers
• Payment processors
• Analytics or advertising platforms

HOW TO MANAGE COOKIES
When you first visit our website, you will be asked whether you accept or reject non‑essential cookies. You can also manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect site functionality, including the ability to make bookings.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated date.